Improve Customer Retention by Creating an Experience with Jennifer Kok

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In today’s business, customer service is being changed to creating a customer experience.

“The customer is always right” was the mantra for years that drove customer service best practices and trainings. In today’s business, customer service is being changed to creating a customer experience.

What does it really mean to create a customer experience?

Why is this so important to grow your business?

Why are today’s consumers demanding this?

Whether you service consumers or businesses, creating an experience should be the new metric you use to analyze your business.

Join Jennifer Kok, Veteran Entrepreneur, as she shares the importance of developing a customer experience in your business to improve customer retention, gain more customer referrals and how this will help you grow your business this year.


Due to concerns around COVID-19 this event will be held virtually through Zoom. An email containing the link will be sent prior to the event date. If you have any questions or concerns please contact Christine at


Jennifer Kok

Veteran business coach Jennifer Kok started her first business two days before giving birth to her second child, turned it around in the middle of a recession, and then sold the company for a profit after growing it to a national brand. She makes her experience an asset for owners looking for the next wave in their business journey.

She is the founder of Next Wave Business Coaching where she helps existing businesses uncover hidden opportunities for revenue and profits with her proven process so they can grow exponentially in their local market.

Connect with Jennifer:



Virtual Meeting
VT United States
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WBON – Women Business Owners Network
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